Read ALL Policies Before Purchasing

Refund and Payments?

All services and products provided by Agency 23 Marketing LLC are considered final sales. Therefore, NO refunds will be issued at any time. The only circumstance in which a refund is issued is if I am unable to complete a project due to unforeseen circumstances, such as illness, death, or any major event that renders me incapable of completing the project. If any fraud disputes are filed for orders that have been fulfilled and completed, we want to make it clear that we will take the necessary legal actions.

Revisions?

For every service, Agency23 LLC offers its clients up to 3 free revisions at no additional cost. Revision time is not added to the standard turnaround time frame, and requires an additional 2-3 business days, depending on the project. It's important to note that a revision is not a redo of the entire project or concept, but rather minor adjustments such as color changes, font changes, image changes, alignment, wording changes, and similar modifications. However, if you require additional revisions beyond the initial 3, an invoiced fee of $15 per revision will be sent. To minimize the need for revisions, please ensure that you accurately fill out the client intake form, providing all necessary details for the design. This will help streamline the process and ensure the final result meets your expectations.

Client Intake Form?

For every service, it is MANDATORY to complete the client intake form. NO work will begin until the client intake form is submitted, along with any necessary attachments, via email. After making a purchase, clients are instructed to fill out the client intake form for the selected service. All client intake forms are located in the client intake form section.

Turnaround Times?

The turnaround time does not start until the client intake form is completed, and I've received all the required content via email. Turnaround times vary for each service and are clearly stated as an option when booking. If you require the service to be delivered before the standard time frame, you have the option to select the rush option for an additional fee. Please note that revision time is NOT factored into the standard or rush time frame and may take an additional 2-3 business days, depending on the project. It is important to keep in mind that the turnaround time does not include weekends or holidays and only accounts for business days.

Deliveries?

Final deliveries will range between PDF, PNG, and JPG files, which will be sent via email upon completion of revisions (if necessary). SVG, AI, and EPS files are available ONLY if you select that option in the client intake form. An additional invoiced fee of $15 will be sent for any additional changes or adjustments requested after the designs are approved and finalized. Agency23 Marketing LLC has the right to post or display all designs on any social media platform. No personal client information will ever be revealed. Drafts and mockups must not be shared, distributed, or posted on social media without obtaining consent from Agency23 Marketing LLC.

It is important to note that Agency 23 Marketing LLC reserves the right to deny services to clients who display disrespectful behavior, act unprofessionally, fail to communicate effectively, or do not abide by our policies. You agree to Agency 23 Marketing LLC terms when booking a service.

If you have further questions regarding our policies, please email @agency23marketing@gmail.com